Privacy Policy

This privacy policy explains how Shower Screen Installers collects, uses, stores and protects personal information.

It applies when you:

• Visit our website
• Contact us by telephone, WhatsApp, email or website form
• Send us photographs, measurements or project information
• Request advice, a quotation or a site survey
• Book or receive services from us

1. Who We Are

Shower Screen Installers is the data controller responsible for the personal information described in this policy.

You can contact us using:

Telephone and WhatsApp: 07701 333133
Office: 01249 599234
Website:

Home

Privacy enquiries and requests concerning your personal information can also be submitted through our contact page.

2. Personal Information We Collect

The personal information we collect depends on how you use the website and whether you make an enquiry or become a customer.

Information you provide to us

This may include:

• Your name
• Your telephone number
• Your email address
• Your property address or postcode
• Your preferred contact method
• Details of your shower screen, bathroom or installation project
• Measurements, plans, drawings and product information
• Photographs or videos of the room, shower area or existing installation
• Information contained in messages, emails and correspondence
• Appointment, survey, quotation and installation information
• Invoice, payment and transaction records
• Feedback, reviews or complaints

Please avoid including people, confidential documents or other unnecessary personal information in photographs sent to us.

Website and technical information

When you visit the website, certain technical information may be collected automatically by our website hosting, security and analytics services.

This may include:

• Your IP address
• Your browser type and version
• Your device type and operating system
• Your approximate geographic area
• The pages you visit
• The date and time of your visit
• The website or search engine that referred you to us
• Website interactions, such as buttons or links selected
• Technical errors, security events and server logs
• Cookie or device identifiers where permitted

3. How We Collect Your Information

We collect information:

• Directly from you when you contact us
• When you complete a website form
• When you telephone, email or message us through WhatsApp
• When you request or receive a quotation, survey or installation
• Automatically through website cookies and similar technologies
• Through website hosting, security and server logs
• From analytics and search-performance services
• From a contractor, bathroom fitter or other person who asks us to contact you about a project

Where another person provides your details, we expect them to have a valid reason for doing so and to have informed you where appropriate.

4. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and provide initial advice
• Assess photographs, measurements and proposed installations
• Prepare estimates, quotations, drawings and recommendations
• Arrange site surveys and installation appointments
• Supply and install agreed products and services
• Communicate with customers before, during and after a project
• Purchase or arrange glass, hardware and other project materials
• Issue invoices and maintain payment records
• Provide aftercare and respond to guarantee enquiries
• Manage complaints, disputes or legal claims
• Meet accounting, tax, insurance and legal requirements
• Protect the website against fraud, spam, misuse and security threats
• Understand how visitors find and use the website
• Improve our website, services and customer experience

5. Our Lawful Bases for Using Personal Information

UK data protection law requires us to have a lawful basis for using personal information.

Contract and steps before entering into a contract

We use this basis when you ask us to provide advice, prepare a quotation, arrange a survey, make a booking or perform agreed work.

Legal obligation

We may need to keep or use information to meet legal obligations relating to taxation, accounting, insurance, consumer protection or responding to lawful requests from public authorities.

Legitimate interests

We may use information where it is reasonably necessary for the operation and protection of our business and where your rights do not override those interests.

Our legitimate interests may include:

• Responding to business and customer enquiries
• Managing customer relationships and project records
• Maintaining accurate records of work completed
• Improving our services and website
• Preventing fraud, spam and website misuse
• Protecting our legal rights and responding to disputes
• Maintaining the security of our website and business systems

Consent

We rely on consent for non-essential analytics cookies and similar technologies where consent is required.

We may also request consent before using an identifiable customer review, photograph or project image for promotional purposes.

Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect processing that took place before consent was withdrawn.

6. Website Analytics

We use Google Analytics 4 to help us understand how people find and use this website.

Google Analytics may collect information such as:

• The pages visited
• The approximate duration of a visit
• General device and browser information
• Approximate location information
• The source of the visit, such as a search engine or referring website
• Interactions with links, buttons and website features
• A browser or device identifier

Google states that Google Analytics does not log or store IP addresses collected from visitors in the United Kingdom. An IP address may be used temporarily to determine approximate location before it is discarded.

Analytics information is used to produce reports about website performance and visitor behaviour. We do not use Google Analytics to intentionally identify individual website visitors.

Non-essential analytics cookies will only be used after you have given your consent through our cookie banner or cookie settings tool.

You can reject analytics cookies and continue to use the website. You can also change or withdraw your cookie preferences at any time through the cookie settings option available on the website.

Further information about cookies is available in our Cookie Policy.

7. Google Search Console

We may use Google Search Console to understand how the website appears in Google search results.

This may provide us with aggregated information such as search terms, impressions, website visits, countries, devices and page performance. Search Console reports do not normally allow us to identify individual website visitors.

8. Website Hosting and Security Logs

Our website hosting provider may automatically maintain server and security logs.

These logs may contain IP addresses, browser information, requested pages, dates, times and information about technical errors or attempted misuse.

We use this information to maintain website security, investigate technical problems, prevent malicious activity and protect our legitimate business interests.

9. Contact Forms, Email, Telephone and WhatsApp

When you contact us, we use the information you provide to respond to your enquiry, assess the proposed work and manage any resulting quotation or project.

Messages sent using WhatsApp are also processed by WhatsApp and its associated service providers in accordance with their own terms and privacy information.

You are not required to use WhatsApp. You may contact us by telephone or through the website contact page instead.

10. Photographs and Project Information

Customers commonly send us photographs or videos to help us assess a shower screen, bathroom layout or installation issue.

These images are used to:

• Understand the proposed work
• Identify possible installation issues
• Recommend suitable products or fixing methods
• Prepare a quotation or arrange a survey
• Maintain a record of the project
• Respond to aftercare or guarantee enquiries

We will not intentionally publish photographs that identify you, your family or your property without appropriate permission.

We may use anonymised project photographs to demonstrate our work where they do not reveal names, addresses, people or other identifying information. Where an image could identify you or your property, we will request permission before using it for promotional purposes.

11. Who We Share Personal Information With

We do not sell personal information.

Where reasonably necessary, information may be shared with:

• Website hosting and security providers
• Google Analytics and other website-performance providers
• Email, telephone and communications providers
• WhatsApp and its associated service providers when you use WhatsApp
• Accountants, bookkeepers, insurers and professional advisers
• Glass manufacturers, hardware suppliers and product distributors
• Contractors or installation partners involved in delivering an agreed service
• Payment or banking providers where required to process or verify payment
• Government bodies, regulators, courts or law-enforcement organisations where required by law

We only provide suppliers and contractors with the information reasonably necessary for them to perform their role.

12. International Data Transfers

Some service providers, including Google, WhatsApp and website technology providers, may process information outside the United Kingdom.

Where personal information is transferred internationally, we expect the relevant provider to use a legally recognised transfer mechanism or other appropriate safeguards required by UK data protection law.

13. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Our usual retention periods are:

• General enquiries that do not become projects: normally up to 24 months after the last contact
• Customer, quotation and project records: normally up to six years after completion or the last transaction
• Invoices and accounting records: for the period required by tax and accounting law
• Photographs and measurements connected to completed work: normally up to six years where required for project records, aftercare, guarantees or potential claims
• Unsuccessful enquiry photographs: normally up to 24 months after the last contact
• Website security logs: for the period determined by our hosting and security providers
• Google Analytics information: according to the retention period configured within our Google Analytics account
• Cookie preferences: for the period set by our cookie-consent system

Information may be retained for longer where reasonably necessary to meet a legal requirement, resolve a dispute, respond to a complaint or establish, exercise or defend a legal claim.

Some information may be deleted earlier where it is no longer required.

14. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

These measures may include:

• Password-protected devices and accounts
• Access controls
• Website security and software updates
• Secure website connections
• Backups where appropriate
• Limiting access to people who need the information

No website, email service or internet transmission can be guaranteed to be completely secure. You should avoid sending unnecessary confidential or sensitive information through website forms, email or WhatsApp.

15. Your Data Protection Rights

Depending on the circumstances and the lawful basis being used, you may have the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how your information is used
• Object to certain uses of your personal information
• Ask for certain information to be transferred in a portable format
• Withdraw consent where processing is based on consent
• Complain about how your information has been handled

These rights are not absolute and may not apply in every situation. For example, we may need to retain information to comply with a legal obligation or to establish, exercise or defend a legal claim.

To exercise a data protection right, contact us using the details at the beginning of this policy.

We may need to request reasonable information to confirm your identity before responding to a request.

16. Complaints

Please contact us first if you have a concern about how we have used your personal information. We will take the concern seriously and try to resolve it.

You also have the right to make a complaint to the Information Commissioner’s Office, the United Kingdom’s data protection regulator.

Information about making a complaint is available at:

Information Commissioner’s Office – Make a Complaint

17. Children’s Information

This website and our services are not directed at children. We do not knowingly collect personal information directly from children through this website.

If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

18. Third-Party Websites and Embedded Content

Our website may contain links to third-party websites or embedded services, such as maps, videos, review platforms or social media content.

Those third parties may collect information in accordance with their own privacy policies. We are not responsible for the privacy practices of external websites.

Where required, non-essential embedded content and associated cookies should not be activated until you have provided consent.

19. Automated Decision-Making

We do not use personal information to make decisions about customers based solely on automated processing that would have a legal or similarly significant effect.

20. Changes to This Privacy Policy

We may update this privacy policy to reflect changes to our website, services, technology or legal obligations.

The latest version will be published on this page together with the date it was last updated.

21. Contact Us

Questions, requests or complaints about this privacy policy or your personal information can be submitted through our contact page.

You can also contact us using:

Telephone and WhatsApp: 07701 333133
Office: 01249 599234
Website:

Home